Refund policy
Return & Refund Policy
At Tavio, we want you to feel confident trying our castor oil packs. We know you're taking a chance on something new, and we've got your back.
30-Day Money-Back Guarantee
You have 30 full days from the date you receive your order to try Tavio risk-free. Here's how it works:
Our Promise:
Use your pack for up to 30 days. If you're not satisfied for ANY reason, return it and we'll refund you. No questions asked, no hoops to jump through.
We mean it. If Tavio doesn't work for you, you shouldn't pay for it.
How to Request a Refund
Step 1: Email us at info@buytavio.com with your order number and a brief note that you'd like a refund.
Step 2: We'll reply within 24–48 hours with a return shipping address and any instructions you need.
Step 3: Ship your pack back to us. We recommend using a trackable shipping method for your protection. Return shipping is the customer's responsibility unless the issue was on our end (damaged item, wrong item sent, etc.).
Step 4: Once we receive your return, we'll process your refund within 24–48 hours. No interrogation, no hassle.
Step 5: Refund appears in your account within 5–7 business days (depending on your bank).
That's it. Seriously.
What Gets Refunded
Full product price refunded to your original payment method. Shipping costs refunded if the issue was our fault (damaged item, wrong item sent, etc.).
Damaged or Incorrect Items
If something arrives damaged, defective, or just wrong, we'll fix it immediately:
What to do:
- Email info@buytavio.com within 7 days of delivery
- Include your order number and a quick photo of the issue
- We'll send a replacement immediately at no cost to you — and we'll cover return shipping if we need the item back
Our response time: Within 24 hours, usually much faster.
We package everything carefully, but carriers can be rough. If something goes wrong, we make it right. No argument.
Subscription Orders
For subscription customers:
Pause, skip, or cancel anytime through your account portal on our website or by emailing us at info@buytavio.com. No cancellation fees, ever. If you cancel, we'll process it immediately. 30-day guarantee applies to every subscription shipment.
International Orders
We ship worldwide. International shipping times and costs vary by country.
For international returns or damaged items, email info@buytavio.com and we'll provide country-specific return instructions and handle any issues immediately.
Need Help?
Our team actually reads and responds to every email:
Email: info@buytavio.com Response Time: Within 24 hours (usually same-day)
If you're unhappy, confused, or just have questions, reach out. We're real humans who actually care.
Why We Do This
Most wellness companies make returns difficult on purpose. They profit from people being too frustrated to ask for their money back.
We think that's garbage.
If Tavio doesn't work for you, keeping your money feels wrong. We'd rather lose the sale than have an unhappy customer.
Our business only works if you get results. So if you don't, send it back and we refund you. Simple as that.
Questions about returns? Email info@buytavio.com — we'll walk you through it personally.